PM/PM+ User Role Recommended Settings

Based on feedback from other users with the PM/PM+ role within the NetVendor Maintenance platform, here are the recommended setup options:

Mobile App Notifications on your Phone

Users have found the best experience when they are not at their computer by using the iPhone or Android native NetVendor Maintenance (NVM) mobile application. This is designed to deliver notifications directly to your device that are automatically linked to the subject of the notification.

Use Text/SMS instead of Email

In the event that you do not have the native mobile app installed on your mobile device, we recommend to set up your user account with Text/SMS notifications instead of Email, as they are much easier to consume and determine if action, on your behalf, are required.

Where to find these Settings

When logged into the web or mobile application, navigate to your user profile page by clicking on the circle in the upper right corner, as shown:

Recommended Settings

Note that this is a recommendation only, please test these settings on your own to find the correct balance of information to keep you up-to-date on key events.


My Settings

Notification Preference

Email Notifications

OFF

Text Notifications*

(User phone number required)

*OFF if using phone app with push notifications

ON

Email Escalations

(Resident low score)

ON

Comment Notifications

New Text Comment

ON

New Photo

OFF

New Document/File

OFF

State Notifications

SR Accepted

ON

SR Archived

OFF

SR Auto-Requested

(ON for Project / Make-Ready)

OFF

SR Placed On-Hold

OFF

SR Completed

ON

SR Declined

ON

Default Service Pro assigned to SR


OFF

SR Drafted

ON

SR Invoiced

OFF

SR Reassigned

ON

SR Recommended

OFF

SR Requested

ON

SR Rerecommended

OFF

SR Rerouted

ON

New Resident Review

ON

SR On-Hold Removed

OFF

SR Sent to Resident

(ON for TeleMaintenance)


OFF

SR Recommendation Approved


OFF

SR Recommendation Denied


OFF

SR Pended (Project / Make-Ready)


OFF

SR Reprioritized


OFF

SR Reopened


OFF

SR Schedule Updated


ON

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