PM/PM+ User Role Recommended Settings
Based on feedback from other users with the PM/PM+ role within the NetVendor Maintenance platform, here are the recommended setup options:
Mobile App Notifications on your Phone
Users have found the best experience when they are not at their computer by using the iPhone or Android native NetVendor Maintenance (NVM) mobile application. This is designed to deliver notifications directly to your device that are automatically linked to the subject of the notification.
Use Text/SMS instead of Email
In the event that you do not have the native mobile app installed on your mobile device, we recommend to set up your user account with Text/SMS notifications instead of Email, as they are much easier to consume and determine if action, on your behalf, are required.
Where to find these Settings
When logged into the web or mobile application, navigate to your user profile page by clicking on the circle in the upper right corner, as shown:
Recommended Settings
Note that this is a recommendation only, please test these settings on your own to find the correct balance of information to keep you up-to-date on key events.
My Settings |
|
Notification Preference |
|
Email Notifications | OFF |
Text Notifications* (User phone number required) *OFF if using phone app with push notifications |
ON |
Email Escalations (Resident low score) |
ON |
Comment Notifications |
|
New Text Comment | ON |
New Photo | OFF |
New Document/File | OFF |
State Notifications |
|
SR Accepted | ON |
SR Archived | OFF |
SR Auto-Requested (ON for Project / Make-Ready) |
OFF |
SR Placed On-Hold | OFF |
SR Completed | ON |
SR Declined | ON |
Default Service Pro assigned to SR |
OFF |
SR Drafted | ON |
SR Invoiced | OFF |
SR Reassigned | ON |
SR Recommended | OFF |
SR Requested | ON |
SR Rerecommended | OFF |
SR Rerouted | ON |
New Resident Review | ON |
SR On-Hold Removed | OFF |
SR Sent to Resident (ON for TeleMaintenance) |
OFF |
SR Recommendation Approved |
OFF |
SR Recommendation Denied |
OFF |
SR Pended (Project / Make-Ready) |
OFF |
SR Reprioritized |
OFF |
SR Reopened |
OFF |
SR Schedule Updated |
ON |