NetVendor Maintenance Documentation
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Service Requests

  • Resident Text Messaging Opt-In Support
  • Recommending a Service Request Hold - Video
  • Service Request Completion Survey Feature
  • Approving a Hold Recommendation - Video
  • How to review archived Service Requests
  • Service Request States and Groupings
  • NetVendor Maintenance User Guide
  • How to Review and Submit Service Requests for Tub Drainage Issues
  • Resident Text Messaging Opt-In/Opt-Out
  • Why would a Property Manager “draft” a Service Request?
  • Technician Service Request Walkthrough on Mobile
  • What steps does a Service Request ticket go through?
  • Completing the Review Step for a Completed Service Request
  • How & When to Archive A Service Request
  • How to Search for Archived Service Requests
  • Service Request Resident Completion Notes
  • Finding Service Request Data in Insights
  • Service Request Detail PDF Export
  • Custom Messaging within a Service Request
  • How to Assign/Reroute a service request - Desktop
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Categories

  • Helpful References
  • Training Videos
  • Logging in
  • Users
  • Manage Properties & Units
  • Configuration
  • Service Requests
  • Inspections
  • Make-Readies
  • Insights/Reporting
  • Invoicing & Purchase Orders
  • Messages
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