Understanding Beta & Pilot Programs
Early access programs give select NetVendor Maintenance customers the opportunity to preview and test upcoming features, workflows, integrations, or operational enhancements before they become widely available.
These programs allow our Product team to collaborate directly with real users in real maintenance operations environments to better understand usability, workflow impact, and day-to-day adoption needs.
Whether we’re improving service request workflows, enhancing technician experiences, streamlining recurring operations, or introducing entirely new capabilities, beta and pilot participants help shape the future of the NetVendor Maintenance platform.
Why We Offer Early Access Opportunities
Maintenance operations are complex, and every organization manages processes a little differently. Early access programs help us ensure new functionality works effectively across a variety of operational structures, team sizes, and workflows before wider release.
These programs help us:
- Validate real-world use cases
- Gather operational feedback from property teams and service providers
- Identify workflow gaps or edge cases
- Improve usability and adoption experiences
- Refine reporting, automation, and scheduling behaviors
- Deliver more stable and impactful releases
Participant feedback directly influences product improvements and release readiness.
Benefits of Participating
Property management companies participating in early access programs may benefit from:
- Previewing upcoming functionality before release
- Influencing product direction and enhancements
- Collaborating directly with Product, Support, and Operations teams
- Providing feedback that improves operational workflows
- Preparing teams early for future platform changes
For organizations managing high service request volume, vendor coordination, recurring maintenance, or technician workflows, participation can also provide valuable insight into future platform capabilities ahead of broader rollout.
What Participation Typically Looks Like
Participation is designed to be collaborative and iterative as features continue evolving. Depending on the initiative, participants may be asked to:
- Test new workflows within NetVendor Maintenance
- Use features in live or limited-production environments
- Share operational feedback and usability insights
- Report bugs, inconsistencies, or workflow concerns
- Participate in feedback sessions, surveys, or check-ins
- Validate whether functionality aligns with real operational needs
Some programs may also include:
- Guided onboarding or walkthrough sessions
- Access to early documentation or training resources
- Dedicated support or communication channels
- Visibility into planned enhancements and future iterations
Important Expectations
Because functionality in these programs is still evolving, participants should expect some level of change throughout the process.
This may include:
- Feature adjustments based on customer feedback
- Workflow refinements during testing
- Occasional bugs or unexpected behavior
- Updates to documentation or training materials
- Changes to release timelines or feature scope
Organizations participating should be comfortable providing candid feedback and adapting to iterative improvements as enhancements are made.
Who is a Good Fit?
Successful participants are typically organizations that:
- Have clearly defined maintenance workflows
- Are open to testing and providing feedback
- Can dedicate time for collaboration and validation
- Want to influence future platform improvements
- Are comfortable working through occasional issues or adjustments during testing
Programs are often limited in size to ensure meaningful collaboration and support.
How to Inquire About Participation
Interested in participating in an upcoming program?
We recommend reaching out to your Account Manager or contacting the Support team with:
- Your company name
- The workflows or product areas you’re interested in
- Operational goals or challenges you’d like to address
- Information about your maintenance processes or team structure
- Any previous experience participating in early access initiatives
Requests are reviewed based on program goals, operational fit, use cases, and available capacity.
Helping Shape the Future of NetVendor Maintenance
Customer collaboration is one of the most valuable parts of building and improving NetVendor Maintenance.
The operational insight and feedback shared through these programs directly contribute to creating better workflows, stronger automation, and more effective day-to-day experiences across the platform.
We appreciate every customer who partners with us to help refine what comes next.